Returns & Exchange Policy
Last Updated: [7-11-2026]
At Hair & Co., we take care to ensure that your order reaches you safely and correctly. Due to the nature of our hair-care products, we have specific guidelines for returns and exchanges to maintain hygiene and product safety.
1. Return & Exchange Eligibility
Due to the nature of our products, opened or used hair oils are not eligible for return or exchange for hygiene and safety reasons.
If you receive a product that is damaged, leaked, incorrect, or defective, please contact Hair & Co. within 48 hours of receiving your order.
To help us review the issue, you will need to provide clear photographs or videos of the product and its packaging.
Customers must retain the product and its original packaging until the issue has been reviewed.
After reviewing the reported issue, Hair & Co. may offer a replacement or another suitable resolution if the problem is confirmed to have occurred before or during delivery.
2. Non-Returnable & Non-Exchangeable Items
The following are not eligible for return or exchange:
- Opened products
- Used products
- Change-of-mind requests
For hygiene and safety reasons, we cannot accept returns or exchanges of hair oils that have been opened or used.
3. Damaged, Leaked, Incorrect or Defective Products
If your order arrives:
- Damaged
- Leaked
- Incorrect
- Defective
please contact us within 48 hours of receiving your order.
Please provide:
- Clear photographs of the product.
- Clear photographs of the packaging.
- A video, where necessary, showing the issue.
Our team will review the information provided. If the issue is confirmed to have occurred before or during delivery, Hair & Co. may offer a replacement or another suitable resolution.
Please do not discard the product or packaging until your claim has been reviewed.
4. Change-of-Mind Requests
We do not accept returns or exchanges simply because you have changed your mind about your purchase.
Please make sure you select the appropriate product before placing your order.
5. Refused COD Orders
Hair & Co. offers Cash on Delivery (COD) as a payment option.
If a customer refuses a COD parcel at the time of delivery, the parcel may be returned to Hair & Co.
In such cases, the customer will be responsible for any applicable shipping or return-shipping charges.
6. How to Contact Us
For any return or exchange-related issue, please contact Hair & Co. within 48 hours of receiving your order.
Phone: 03242227555
WhatsApp: 03242227555
Email: shophairandco@gmail.com
When contacting us about a damaged, leaked, incorrect, or defective order, please include your order details along with clear photographs or videos of the product and packaging.
Need Help?
If you have any questions regarding our Returns & Exchange Policy, please contact us:
WhatsApp: 03242227555
Email: shophairandco@gmail.com
We’re happy to help. ♡